We offer standard appointments for the majority of our consultations. If you feel your medical problem requires a longer consultation or if you have several issues to discuss please discuss making a longer appointment with the receptionist at the time of booking.

Our practice is currently offering telephone consultations where appropriate for patients who have had a face-to-face consultation in our practice within the last twelve months. Please discuss this option with our receptionists who will advise if a telephone consultation is appropriate to your medical needs or if an in surgery appointment is required.

Telephone consultations may be billed at our usual surgery rates for a standard consultation. See our Fee Sheet.

This option is not available to new patients

Walk ins are always welcomed and will be allocated the first available consultation. Walk in patients will usually be required to wait as patients who have booked appointments are given first priority unless your presentation is an emergency.

All the Doctors and staff at Mooloolah Family Clinic are committed to providing you with a high standard of patient care. However, we acknowledge that our patients have certain rights and we aim to support these rights as much as we can. If you feel we have not met your expectations, please contact our Practice Manager by phone on 07 5494 7498, alternatively, you can contact reception on reception@mooloolahfc.com.au

If you feel your matter has not been resolved, you can contact the Health Ombudsman on 133 646.

Mooloolah Family Clinic highly motivates patients to follow up for their results, It is the policy of Mooloolah Family Clinic to have all patients return for a consultation for their results, as we believe this enables the disclosure of essential information and enables the doctor to provide an explanation and discuss any further treatment plan. Mooloolah Family Clinic doesn’t allow results to be given over the phone.

Electronic requests are handled by the Practice Manager for follow up with the GPs. Electronic requests can be sent via the form below – patients are advised that this facility is for incoming enquiries only as their confidentiality may be compromised. This also applies to information by fax unless we are assured that the information will be sent directly to a secure fax.

Patients are able to obtain advice or information related to their care by electronic means where the GP determines that a face-to-face consultation is unnecessary.

Mooloolah Family Clinic offers Bulk Billing to eligible Patients under 16 and Concession Card holders, however, some services such as Commercial Driver’s Licence, Pre-Employment Medicals, Uber Driver’s Licence, Drug and Alcohol Testing, Cosmetic Procedures and some surgical procedures will attract a fee.

For further queries please speak to our Practice Manager or Senior Receptionist.

Calls from patients are not transferred to the Doctors at Mooloolah Family Clinic due to privacy. Staff will take your details and pass a message to your Doctor; the staff will only interrupt a consultation if the matter is urgent.
Doctor’s will return phone calls at their discretion or may request an appointment to be made.

Our practice offers interpreter services

TIS – Translating Interpreter Service – if prior notification is given at least 24 hours in advance of the appointment.
NABS – This is a free service for the deaf and blind and is for sign language users and health care providers.
NRS – This is a government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make, receive phone calls, NRS chat or sms relay.

Our practice adheres to the provisions under the Privacy Act 1988  with Amendments (Private Sector) Act and in line with the APP, therefore it is the policy of this practice to maintain security and confidentiality of personal health information at all times and to ensure that this information is only available to authorised members of staff.

The guidelines are available at https://www.oaic.gov.au/privacy/australian-privacy-principles/australian-privacy-principles-guidelines

If you would like further information about this practices’ information handling procedures, please talk to your doctor or receptionist.

The National Home Doctor Service provides our after hours care. See our Home Page for information