New Fee Information
Mooloolah Family Clinic operates as a mixed billing clinic. Our doctors provide the most up-to-date information and treatment. A small out of pocket fee applies to all consultations (please see the fees list). All billing is at the individual doctor’s discretion. Please speak to your doctor if you have any financial difficulties or any billing questions prior to your appointment.
Bulk billing is available for children 15 years and under, pensioners, health care card holders, Commonwealth Seniors Card holders (not Qld Seniors) and DVA card holders. Patients 65 and older without one of these valid concession cards will only be bulk billed at their doctor’s discretion.
It is our aim to keep providing our community with exceptional care and ensuring that we continue to operate Monday to Fridays 8am to 6pm for your convenience.
New Patient Form
Telephone consultations may be billed at our usual surgery rates for a standard consultation. See our Fee Sheet.
This option is not available to new patients
Walk In Appointments
Patient Rights and Feedback
If you feel your matter has not been resolved, you can contact the Health Ombudsman on 133 646.
Mooloolah Family Clinic requests patients to cancel or rebook their appointments if they are unable to attend for any reason with no less than a 4-hour notice. Cancelled appointments with less than 4 hours’ notice may attract an $80 fee.
If you fail to cancel or attend your appointment you will be charged with a $80 non-attendance fee.
Patients are able to obtain advice or information related to their care by electronic means where the GP determines that a face-to-face consultation is unnecessary.
For further queries please speak to our Practice Manager or Senior Receptionist.
Communication / Telephone Policy
Doctor’s will return phone calls at their discretion or may request an appointment to be made.
TIS – Translating Interpreter Service – if prior notification is given at least 24 hours in advance of the appointment.
NABS – This is a free service for the deaf and blind and is for sign language users and health care providers.
NRS – This is a government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make, receive phone calls, NRS chat or sms relay.
The guidelines are available at https://www.oaic.gov.au/privacy/applying-privacy-law/app-guidelines
If you would like further information about this practices’ information handling procedures, please talk to your doctor or receptionist.