New Fee Information
From 8th March 2021 we will moving to Mixed Billing.
DVA card holder, Pensioners, HCC holders and Children under 16 will continue to be bulk-billed at all times.
New Patient Form
Patient Rights and Feedback
If you feel your matter has not been resolved, you can contact the Health Ombudsman on 133 646.
Mooloolah Family Clinic requests patients to cancel or rebook their appointments if they are unable to attend for any reason with no less than a 4-hour notice. Cancelled appointments with less than 4 hours’ notice may attract an $40 fee.
If you fail to cancel or attend your appointment you will be charged with a $40 non-attendance fee.
Patients are able to obtain advice or information related to their care by electronic means where the GP determines that a face-to-face consultation is unnecessary.
For further queries please speak to our Practice Manager or Senior Receptionist.
Communication / Telephone Policy
Doctor’s will return phone calls at their discretion or may request an appointment to be made.
TIS – Translating Interpreter Service – if prior notification is given at least 24 hours in advance of the appointment.
NABS – This is a free service for the deaf and blind and is for sign language users and health care providers.
NRS – This is a government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make, receive phone calls, NRS chat or sms relay.
The guidelines are available at https://www.oaic.gov.au/privacy/applying-privacy-law/app-guidelines
If you would like further information about this practices’ information handling procedures, please talk to your doctor or receptionist.